自动化要照顾整个工作流程

英文原文

Pay attention to all aspects of the workflow you are automating, not just the aspects that create toil for you personally. Conduct testing with the people directly involved in the work and actively seek their feedback and assistance. If they make mistakes, find out how your UI could be clearer, or what additional safety checks you need. Make sure your automation doesn’t create new toil—for example, by opening unnecessary tickets that need human attention. Creating problems for other teams will increase resistance to future automation endeavors.

中文译文

要关注你正在自动化的工作流程的所有方面，而不只是其中给你个人带来重复劳作的部分。与直接参与工作的人一起测试，并主动征求他们的反馈和帮助。如果他们犯错，要查明界面怎样才能更清晰，或者还需要哪些安全检查。确保自动化不会制造新的重复劳作，例如创建需要人工处理的多余工单。给其他团队制造问题，会增加他们对今后自动化工作的抵触。